Technical Support Engineer
About the role
Be the voice customers reach at 11 PM when something needs attention. Diagnose hardware and OS issues remotely, guide on-site fixes, and own warranty cases end to end. You'll make our 24/7 support promise real.
What we're looking for
- 1+ year in IT/technical support
- Comfortable troubleshooting hardware and OS issues
- Clear, calm written and spoken communication
- Familiarity with remote tools (AnyDesk/TeamViewer)
- Willingness to work in a 24/7 support rotation
Why join ProStation Systems
ProStation Systems is the in-house custom-server brand of Serverwale — we build brand-new tower servers and workstations, engineered per workload, for customers across India. Read more about the company. Here's what the work is actually like:
Build real hardware, not tickets
Every server is spec'd and assembled in-house for an actual customer workload — AI/ML, rendering, virtualization or storage — so your work ships and gets used.
Small, senior team
You work directly with engineers who've built multi-GPU rigs, render farms and virtualization hosts. Little red tape, fast decisions, real mentorship.
Ownership from spec to delivery
You follow a build through consultation, assembly, burn-in and delivery — and your call on parts, layout and cooling genuinely matters.
Backed by Serverwale
The stability of an established refurbished-server business behind a fast-moving new brand — room to grow across both.
How our hiring works
- 1Apply online with your details and resume
- 2A short intro call to understand your background and interests
- 3A practical task or technical conversation for the role
- 4An offer — and we reply to you at every stage, either way
Don't see the exact role you want? See all open positions, or tell us how you'd contribute using the form below — we're always glad to meet good people.
Apply for this role
We review every application and respond at each stage.