Refund & Cancellation Policy
Fair, transparent refunds for build-to-order custom servers
Fair. Transparent. Case-by-case. Because every ProStation server is built to order, refunds are handled fairly based on your configuration and the stage of fulfilment. Last updated: 11 June 2026.
- 4+
- Years in Operation
- 500+
- Servers Delivered
- 24/7
- Support Available
- 1–3 yr
- Warranty Coverage
How refunds work
- Before build starts — cancel any time for a full refund of amounts paid.
- After build starts — custom and dedicated builds have limited refund applicability; components already procured for your configuration may be deducted.
- Faulty on arrival — a unit that arrives faulty is covered by warranty and will be repaired or replaced at no cost.
- Review window — every refund request is reviewed personally by our team within 7 days, and we always aim for a fair resolution.
Cancellations
To cancel an order, email us as early as possible. If your build has not yet started, we process a full refund. If assembly is already underway, we will work out a fair, transparent settlement based on work and components committed to your order.
Warranty vs refund
If a delivered server develops a fault, it is covered under your warranty — see our warranty plans — and we will repair or replace it rather than requiring a return. Refunds apply to order-stage situations as described above.
How to request a refund or cancellation
Email sales@serverwale.com with your order details, or reach us via our contact page. The sooner you tell us, the more we can do.
Refund & Cancellation — FAQ
Yes — because every ProStation server is built to order, you can cancel before assembly begins for a full refund. Once your custom build has started, cancellation is handled case-by-case and any components already procured may be deducted. Email us as early as possible to cancel.