A server is only as good as the support behind it. Every brand-new custom server from ProStation Systems ships with a 1-year warranty as standard, extendable to a 2-year or 3-year plan. The warranty covers hardware component failure — CPU, ECC RAM, motherboard, storage drives, power supply and cooling — including replacement parts, remote diagnosis and repair labour. It is built for real production use: servers running 24/7, AI/ML training, rendering, virtualization and business-critical databases.
Support is available 24/7 through WhatsApp, phone, email and remote tools (TeamViewer / AnyDesk), so most issues are diagnosed and resolved without a site visit. When hardware does need hands on it, ProStation provides on-site engineer support in Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai and Pune, and courier-based part replacement with remote guidance everywhere else in India. Initial remote response is within 2 hours; critical system-down issues are handled immediately.
Once your warranty term ends, an Annual Maintenance Contract (AMC) keeps the server supported with periodic health checks, priority response and on-site visits — ideal for organisations where downtime means lost revenue. Whether you need an extended server warranty, a server maintenance contract, or simply fast, honest help, the goal is the same: keep your machine running so your business never stops.